Are Your Customer Growth Initiatives Missing A Critical Component?

First appeared as a Forbes Coaches Council article on March 28, 2018. While on the surface, a customer-first culture seems like the most obvious way to drive business growth, it usually backfires. Most of these initiatives result in employees feeling like their ideas and feedback are not valued, even if their ideas and feedback are directly from the customers they work with every day. To […]

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Are You Strategic Enough To Leverage An Executive Advisor?

First appeared as a Forbes Coaches Council article on February 7, 2018. At a recent conference, I was honored to have people in the audience tell me that I was “disrupting” the consulting  industry. Disrupt used to be a bad word that made it sound like things were unstable, but in today’s society, we try to disrupt the norms to be more innovative and make […]

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Three Surefire Ways to Motivate Attainment of Your Top Goals

As we launch into a new year, you are likely setting both personal and business goals. Many find that their lofty goals wane by the end of January so here are a few tips to ensure you make progress towards the goals you set. Create small successes People often set goals in January to lose 20 pounds or grow business by 20%, but these goals will […]

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How To Avoid Losing People, Productivity And Profit During Mergers And Acquisitions

First appeared as a Forbes Coaches Council article on December 5, 2017. When a company is considering a merger or acquisition, its leaders conduct an abundance of research on the other company’s customer base and how it does business, and they perform rigorous legal and financial due diligence. What is almost always forgotten — and is the biggest risk once you’ve committed to the investment […]

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Co-CEOs Might Be Increasing, But Do They Mean Twice the Trouble?

First published on Forbes, Nov. 9, 2017. Co-founders are the norm in startups, but as they grow, one person often stays CEO, while the other assumes another title. If you had asked me a year ago if I’d encourage a co-CEO relationship, I would have said, “Absolutely not! That sounds like a nightmare for role clarity, responsibility and ego battles, not to mention the confusion […]

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Five Tips For How Growing Companies Can Reach Their Goals

First appeared as a Forbes Coaches Council article on September 5, 2017. An airplane seatmate recently told me that a major division of a Fortune 500 company held an all-hands meeting for its sales staff to announce the goal of growing its business by 20%. Sounds like a big goal, right? In the same meeting, it was announced that bonuses would be eliminated. What? Salespeople are […]

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How to Keep Attention on Business Growth No Matter How Busy You Are

We know it’s important to take the time to explore new ways to innovate and grow our businesses, but who has the time to stop and do that? It often seems impossible to shoehorn one more task into your never-ending to-do list. However, it becomes a danger and liability to your organization to let too much time lapse between considering innovation strategies. The first way […]

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Wake Up HR! Think Business Growth

Stop being one of those Human Resources Leaders who lives in a constant state of fear that your budget will be cut. If you form strategic partnerships with business line leaders to support business growth and innovation, instead of getting your budget cut, you will get additional funding. Think beyond the initiatives you’ve done for years, and even beyond what you’ve been asked to do. […]

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Three Critical Employee Factors in Accelerating Your Company’s Growth

Many companies overlook the impact of employee engagement upon business growth. If you have a service-based company, you know your customer-facing employees are the most critical resource for delivering an outstanding customer experience. If you have a product-based company, I’ve got news for you: you are still a services company. Even the most innovative product requires humans to design the product, develop innovations, create the […]

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Why Should You Care about Employee Happiness? One CEO Tells All

  We recently sat down with J. Schwan, founder and CEO of Solstice Consulting, to talk about the “happiness factor” in business success, and how employee engagement and happiness not only lead to better performance and retention, but greater customer and client satisfaction and success. Solstice is on track to exceed 450 employees by the end of the year, more than doubling their headcount over […]

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